LivingSocial.com Complaint
Poor Customer Service - Support staff argued with me over something that was not my fault
Then on 2 December, I received an email from Melissa saying that I have to pay the re-delivery fee into the supplier's bank account before they will deliver the product to me again. I rang up the help line again and got another staff member, West, who was extremely rude and basically argued with me through most of the phone conversation. He kept insisting that Australia Post does not deliver to the address and that I have to pay the re-delivery fee. I refused and he pretty much couldn't care less that my order could be forfeited. He really couldn't be bothered that I have waited four months for my order, spent my work hours ringing the help line and explaining and re-explaining my case to every different staff member who told me it will be handled when nothing got handled. He blamed me for not using the correct address and said, "Fine, do that then." when I said I was dissatisfied and wanted to complain to the Ombudsman. So, all I can say is LivingSocial has a terrible customer service attitude. Suffice to say, I will never buy anything through the site and have already actively told all my friends, family and co-workers my terrible experience, cautioning them against using the site to buy anything at all. Upon further research, I also discovered that LivingSocial has had a terrible reputation of not responding to customer complaints since 2011, leaving many dissatisfied customers out-of-pocket, spending their hard earned cash and receiving nothing in return. Bad business practices should not be tolerated. I will do my best to warn as many people as I can so that they do not fall victim to these kinds of bad practices.
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