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LivingSocial.com Complaint - Poor Customer Service - Support staff argued with me over something that was not my fault
LivingSocial.com Complaint

LivingSocial.com Complaint


Poor Customer Service - Support staff argued with me over something that was not my fault

I ordered the Blend and Go Blender through LivingSocial Australia on 12th August 2014 and paid for both the product and shipping. I entered the address which I always use for delivery when ordering things over the internet. The terms and conditions of the purchase stipulate 6 - 8 weeks to delivery. When I did not receive my order after 8 weeks, I rang the help line on 10th October. Didn't get through the first time. The second time, the staff who answered the call, Victor, checked that the delivery address was correct and assured me that it will be handled within 5 business days - it wasn't. In November, I called the help line again to follow up my help request and had to re-explain my entire scenario to the other staff, Melissa. Melissa explained to me that Australia Post does not deliver to that address. I explained to her that Australia Post delivers hundreds of letters and parcels to that address everyday (the entire building is owned by the company I work for) and that I have ordered things online and have had them successfully delivered to the address in the past. She assured me she will look into it. I also indicated to her that I am unwilling to pay the re-delivery fee because the address I have given was the correct address, so it was not fault that the order did not get delivered. I also indicated that if I am required to pay the re-delivery fee, then I prefer not to receive the product and require a refund. Those were the options that will be satisfactory to me.

Then on 2 December, I received an email from Melissa saying that I have to pay the re-delivery fee into the supplier's bank account before they will deliver the product to me again. I rang up the help line again and got another staff member, West, who was extremely rude and basically argued with me through most of the phone conversation. He kept insisting that Australia Post does not deliver to the address and that I have to pay the re-delivery fee. I refused and he pretty much couldn't care less that my order could be forfeited. He really couldn't be bothered that I have waited four months for my order, spent my work hours ringing the help line and explaining and re-explaining my case to every different staff member who told me it will be handled when nothing got handled. He blamed me for not using the correct address and said, "Fine, do that then." when I said I was dissatisfied and wanted to complain to the Ombudsman. So, all I can say is LivingSocial has a terrible customer service attitude. Suffice to say, I will never buy anything through the site and have already actively told all my friends, family and co-workers my terrible experience, cautioning them against using the site to buy anything at all. Upon further research, I also discovered that LivingSocial has had a terrible reputation of not responding to customer complaints since 2011, leaving many dissatisfied customers out-of-pocket, spending their hard earned cash and receiving nothing in return. Bad business practices should not be tolerated. I will do my best to warn as many people as I can so that they do not fall victim to these kinds of bad practices.

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