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LivingSocial.com Complaint - Purchased voucher I cannot use - Contacted Living Social 4 days after purchase - Whitewater Tubing at Harpers Ferry
LivingSocial.com Complaint

LivingSocial.com Complaint

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Purchased voucher I cannot use - Contacted Living Social 4 days after purchase - Whitewater Tubing at Harpers Ferry


Bought 6 vouchers for River & Trail Outfitters for a bachelor party outing. When I realized the date I needed (9/2) was labor day weekend and couldn't be used, I immediately called living social. The rep told me he couldn't issue a refund, but would give me a credit for Living Social. I didn't want a credit, but since that was all he said he could do, I acquiesced. I checked later that night and the next morning - no credit. Called the next day and got nowhere with that rep. He wanted to lecture me on reading their terms which is refunds up to 3 days after purchase. Obviously, three days is not enough time for people who work and have responsibilities. Living Social really needs to improve customer service and public relations. I would be happy to lecture the company on that issue, since apparently they enjoy lectures so much. I do like Groupon, but I'm afraid its association with Living Social will ruin the customer service there. (Guilt by association)


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