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LivingSocial.com Support Ticket - Issaquah, Washington - Coupon not Honored

LivingSocial.com Support Ticket - Issaquah, Washington

Coupon not Honored

Created By: HTRK's Picture HTRK Last Reply: HTRK's Picture HTRK
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

Citywide Carpet & Upholstery Cleaning doesn't honor living social coupons. They add policies not seen in the fine print. I got a coupon and scheduled an appointment. They said the carpet technician would come between 3 and 5. He came at 3.05 and called me and I was stuck in traffic and told him that there has been an accident on the highway and i am running late. I kept updating the technician on the time line and I spoke to him at 3.20 and said I am almost there and will be there in 5 mins. I reached exactly at 3.25 and the technician left when I got there. I kept calling him and he did not pick up his phone the first four times. The fifth time after driving few miles, he picks up his phone saying he left because I was not there and if he has to come back i have to pay him another $75. He was very rude and said it was not his problem that I got stuck in traffic. I called the office and they not only refused to give me refund but also said I have to pay them $75 as cancellation fee which is not specified anywhere in the voucher. It was very upsetting. WE had moved the furniture and it was all such a waste of time. They are not keen in honoring the living social vouchers. It is free money for them. The disappointing part is I had the courtesy to call the technician and kept him updated. He did not pick up my calls once he left our house. Living social should stop recommending these people. I would like to get refund on my voucher.


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